Privacy Policy

1. About this policy

This Privacy Policy explains how Midas Touch Services ("Midas Touch", "we", "us" or "our") collects, uses, shares and protects personal information when you visit midastouchservises.com, contact us, request a quote, use our cleaning and facility services, or apply for a job with us.

We follow applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. By using our website or sharing your details with us, you agree to the practices described in this policy.

2. Information we collect

Information you give us

• Enquiries and quote requests: your name, phone number, email address, the service you are interested in, your property or business details and any message you send.
• Service bookings and site visits: the address of the premises, contact person, site access details, timing preferences and other information needed to plan and deliver our services.
• Job applications: your name, contact details, resume or CV, work experience, and any other information you choose to send when applying for a role or emailing your resume.
• WhatsApp, phone and email: the messages, numbers and details you share when you contact us through these channels.

Information collected automatically

• Technical details such as your IP address, browser type, device type, pages visited, date and time of visit and referring website.
• Information collected through cookies and similar technologies, as described in Section 6.

We do not ask for sensitive information such as bank account details, card numbers or passwords through this website.

3. How we use your information

• To respond to your enquiries and send quotes or estimates.
• To arrange site assessments and deliver, supervise and improve our services.
• To process billing, maintain service records and meet our compliance obligations.
• To review job applications and contact shortlisted candidates.
• To send service updates and, where you have agreed, information about our services and offers.
• To keep our website secure, understand how it is used and improve its content.
• To comply with legal requirements and protect our rights.

4. Consent

We process your personal information based on the consent you give when you submit a form, contact us or send us your details, and for purposes linked to providing the services you have asked for. You may withdraw your consent at any time by writing to us at neha@midastouchservises.com. Withdrawing consent will not affect processing that took place before you withdrew it, but we may not be able to continue providing certain services.

5. Sharing your information

We do not sell or rent your personal information. We share it only when needed, with:

• Our staff and supervisors who need it to plan and deliver your service.
• Trusted service providers who help us run our business, such as website hosting, email and communication tools. They may use the information only to provide services to us.
• Government authorities, courts or law enforcement, when required by law or to protect our rights, property or safety.
• A buyer or successor, if our business is merged, sold or restructured.

6. Cookies

Cookies are small files stored on your device. We use them to keep the website working properly, remember your preferences and understand how visitors use our pages. You can block or delete cookies through your browser settings, although some parts of the website may not work as intended if you do.

7. Third-party services and links

Our website includes links and features from third parties, including WhatsApp, Google Maps, Facebook, Instagram and LinkedIn. When you use these, the third party may collect information under its own privacy policy. We are not responsible for the content or privacy practices of other websites, and we encourage you to read their policies.

8. How long we keep your information

We keep personal information only as long as needed for the purpose it was collected, including to provide services, resolve disputes and meet legal, tax and accounting requirements. Job applications may be kept for up to 12 months for future openings unless you ask us to delete them sooner. When information is no longer needed, we delete it or make it anonymous.

9. Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or change. Access is limited to people who need it for their work. However, no method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you have the right to:

• Ask for a summary of the personal information we hold about you and how we use it.
• Ask us to correct, complete or update your information.
• Ask us to delete your information when it is no longer needed.
• Withdraw your consent at any time.
• Raise a grievance with us, and if you are not satisfied with our response, approach the Data Protection Board of India.
• Nominate another person to exercise these rights on your behalf in case of death or incapacity.

To use any of these rights, email us at neha@midastouchservises.com. We may need to verify your identity before acting on your request.

11. Children

Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. Please check this page regularly.

13. Contact us and grievance officer

If you have any questions, requests or complaints about this policy or how we handle your personal information, please contact our Grievance Officer:

We aim to acknowledge your request promptly and resolve it within the time required by applicable law.